Customer Data Privacy Policy

Introduction

At Gojra Spices, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us—whether you are a wholesale customer, retail buyer, or website visitor. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal information:

  • Name, address, and contact details (phone number, email).

  • Order history and payment details.

  • Business information (if you are a wholesale client).

  • Website usage data (such as cookies and analytics).

2. How We Use Your Information

Your data will be used for the following purposes:

  • To process and deliver your orders.

  • To manage your account and provide customer service.

  • To communicate with you about promotions, offers, or new products (only if you have consented).

  • To improve our products and services.

  • To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your data to third parties. However, we may share your information with:

  • Trusted service providers (e.g., delivery couriers, payment processors).

  • Regulatory bodies if required by law.

4. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss.

5. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate data.

  • Request deletion of your data (where applicable).

  • Object to the use of your data for marketing purposes.

  • Request a copy of your data in a portable format.

To exercise these rights, contact us at info@gojraspices.co.uk.

7. Cookies and Website Data

Our website may use cookies to improve user experience, analyze site traffic, and personalize content. You can manage or disable cookies through your browser settings.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Gojra Spices
183 Witton Road, Aston, Birmingham, B6 6JR
📧 info@gojraspices.co.uk
📞 07424 408949